| Testimonials |
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The service provided by CITA under a maintenance agreement over the last year has been very reliable. Based locally, CITA has managed to respond quickly when problems have arisen. On many occasions they have made recommendations about ways in which we can improve our computer systems to avoid problems arising again. Recently Search gained funding to replace much of our equipment and we turned to CITA firstly for general advice, then for specific recommendations about equipment and networking options. Following on from this CITA supplied and installed all the new equipment and staff are now enjoying the benefits of being successfully networked for the first time. Because of funding constraints the decisions about equipment and its purchase had to take place within a very short period of time and Search appreciated being able to place everything in CITA’s hands, confident that they would deliver within our deadlines. CITA has also provided IT Training tailored to our staffs’ particular requirements and skill levels.” Search Project
I would certainly have no hesitation in using IT academy again in the future”. Community Transport “We found CITA’s service to be very efficient, helpful and very supportive. We have found them very easy to approach. We were very impressed, how you were able to work & deliver within our budget, the computers, printers, etc and connecting our broadband up. Your price was very good, which enabled us to get the set-up that we needed for different users of the project.Since the computers were installed, the numbers on the project have grown. The young people use the computers for homework, internet research, e-mail & MSN. We have had success with older clients, gaining employment through Job Centre Plus Online, also seeking new homes through Your Choice Homes and dealing with Inland Revenue - Tax Credits, etc. We would like to thank-you for the installation, etc of the computers and the after support you provide, when and if we need it. “. Byker Youth Project
Mind
Tyneside Women's Health  “Lewis had called into Key Enterprises’ during the summer and discussed with David Younger the application of Censornet. CITA provided Key with a Linux server with Censornet installed. The purpose of Censornet was to enable IT room staff to monitor usage by Service Users of Internet Sites. If usage was abused in any way identified in a Censornet report, IT staff could block that person’s access to the site or from the Internet altogether. We needed some method of monitoring and agreed to take part in the project. CITA was a great help in setting up some test machines and troubleshooting glitches encountered. He also spent some time checking out and testing remote access to the Linux server. Lewis provided support and advice both in person and through emails. Throughout our testing we know that we can rely upon Lewis to rescue us if we have a crisis as he is just a call away.” Key Enterprises
Konnekt NE “Like many small voluntary agencies with limited ICT experience or knowledge we have bounced from pillar to post in the past when we have had problems often reeling at the costs from firms who have carried out work for us. We discovered CITAS through a recommendation from another voluntary agency and they have proved to be invaluable. Having an ICT project that knows and understand the constraints both financial and knowledge wise that the voluntary sector operates under has been incredibly valuable and reassuring. They have been reliable, realistic, endlessly patient and supportive and I would have no hesitation in recommending their services to other voluntary agencies. We have also undertaken some training recently which was customised for us. This has meant that we have been able get solutions to the problems that we encounter in our day to day work rather than spending precious time on things that we already know and understand” Them Wifies |
"We have had a close working relationship with CITA for the last 18 months and this has proved invaluable to us. The fact that they specialise in working with small voluntary sector projects makes them better able to understand our requirements and ways of working. 
“I would just like to take this opportunity to thank you and your staff for all the work that they have done for Community Transport in setting up our IT network. The technical advice I received prior, during and after installation were first class. The effort that Dave and his team put in to ensure that the job was completed on time was beyond the call of duty. CITA took the time to explain what was happening before each step was completed. They also give me options that I had not considered which were most helpful. 
“Lewis carried out two days of IT training with the staff here at Mind in Gateshead. We all understood and enjoyed it very much. Lewis took us all at a steady pace and we were able to ask as many questions as we needed to. CITA carry out any repairs needed to our IT equipment and is always at the other end of the telephone if we have any queries.” 
“As we are a small organisation of limited means, it has been of great benefit for us to have the support of CITA to help us rationalise our IT set up. Our new file server has helped to centralise our file storage and minimise the risk of data loss through a regular backup regime. The new desktop machine is a real boon as it is more modern and faster than the old second-hand machines we were relying on.
“The Community IT Academy have supported us during setting up, training, and running our IT systems. Their patient and flexible attitude has been invaluable in the recent set up and management of a network server and the consequent, ‘teething problems’, often caused by user incompetence. The IT Academy introduced us to Open Source software which has allowed us to offer more varied resources to our service users.” 
“Our organisation was in need of a communication and marketing tool that would improve our effectiveness and promote our activities, but be cost effective because our budget is tight.I am pleased to say that Stephen Brydon and Lewis Atkinson at CITA helped us enormously by accepting us on the website project. I found them and the project to be the answer to our problem. They were knowledgeable and provided first class training and support to help us get our website up and running. Without this project we could never have afforded such a facility and it has contributed enormously to our work.I recommend Stephen and Lewis and the project to any other organisation seeking similar help.”