Commmunity IT Academy

Professional IT support free for 6 months

Are you working with “hard to reach” groups or people?

Do you need more than a high standard of technical support for IT?

Do you want more than technical support by telephone, would you like any of the services listed below included in a package?

Services being offered

• A technical support hotline – available Monday to Friday (normal office hours).
• An out of hours Web based call back service – A private area to request support calls (no-one will see your request).
• Remote support – via broadband internet.
• “Talk and Walk” training – Combined telephone/remote access, 1:1 training sessions.
• A Virtual Service – where we can do an “MOT” for your PC by remote control.
• Purchasing advice – Do you need to know what to buy, where from and how much you should be paying? We can also include funding advice.

The Telephone Support Plus project is funded by Capacity Builders through the VONNE Improving Reach project, it aims to serve the North East VCS “Hard to Reach”* organisations as defined by Capacity Builders.

*(For more information please visit www.vonne.org.uk)