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Social Impact Tracker

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Created on Wednesday, 20 July 2011 08:56

Social impact reporting at the touch of a button

Social Impact Tracker is a secure online database that allows you to measure the social impact of your organisation. It is easy to use, self-managed, affordable and allows you to keep everything in one place.

Social Impact Tracker benefits any organisation that must demonstrate accountability and social value.  This includes charities, voluntary and community groups, social enterprises, statutory organisations and government agencies.

Key benefits:

  • record your outputs and outcomes
  • save time and work more efficiently
  • show the real impact or your work
  • easily create reports for your funders
  • keep all of your monitoring information in one place

For more information and to discuss how Social Impact Tracker could help your organisation give us a call:

0191 256 5015

Social Impact Tracker was developed by Cúnamh ICT, a social enterprise based in Northern Ireland.  CITA has partnered with Cúnamh ICT to distribute this product to voluntary and community organisations in the North East of England.

Find out more: Social Impact Tracker

Specialist Services

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Created on Wednesday, 03 March 2010 14:50

CITA offer the following specialist services (click to expand):

  • PC MOT - a full annual service

    Expert staff will update, clean up and service your PC to optimise storage and performance.

  • Virus recovery

    Fast and reliable virus recovery using the latest tools.

  • Data recovery and data sanitizing

    CITA offer multi-pass data sanitizing as standard. We can employ sophisticated tools and techniques to extract and recover lost or corrupted data.

  • Wireless setup and troubleshooting

    Secure, reliable and appropriate networking solutions for the home and office.

  • Networking & servers

    Our technicians can install and maintain the latest Microsoft server technologies. We also offer lower cost alternatives and solutions.

  • Low cost solutions and Open Source

    Low cost alternatives to Microsoft Server technology – tailored to meet the needs of the organisation and situation.

  • Funding and purchasing advice

    CITA can help identify potential sources of funding to support our work with you. We do not supply IT hardware, hence our staff are able to offer impartial purchasing advice.

PC Repairs

Details
Created on Wednesday, 03 March 2010 14:40

Our reliable and cost efficient services include:

  • support for all types of IT systems, including server based networks and wireless
  • on-site and workshop repairs to PCs
  • support for office software
  • local collection and delivery service
  • no bench fees
  • discount for members.

Call 0191 256 5015 for a fast and friendly repsonse.

Our repair service covers Tyne & Wear and Northumberland only.  

“We have found the service and advice offered by yourselves invaluable in progressing our organisations IT provision. We have gone from having very little structure to being able to offer a good service to our clients with machines that are now fit for purpose.”

Carl Crossman, Wharton Trust

General Terms and Conditions

Telephone Support Plus for IT

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Created on Thursday, 04 February 2010 09:33
Phone+

Professional IT support free for 6 months

Are you working with “hard to reach” groups or people?

Do you need more than a high standard of technical support for IT?

Do you want more than technical support by telephone, would you like any of the services listed below included in a package?

Services being offered

  • A technical support hotline – available Monday to Friday (normal office hours).
  • An out of hours Web based call back service – A private area to request support calls (no-one will see your request).
  • Remote support – via broadband internet.
  • “Talk and Walk” training – Combined telephone/remote access, 1:1 training sessions.
  • A Virtual Service – where we can do an “MOT” for your PC by remote control.
  • Purchasing advice – Do you need to know what to buy, where from and how much you should be paying? We can also include funding advice.

The Telephone Support Plus project is funded by Capacity Builders through the VONNE Improving Reach project, it aims to serve the North East VCS “Hard to Reach”* organisations as defined by Capacity Builders.

*(For more information please visit www.vonne.org.uk)

 Sunderland BME

"Sunderland BME Network Limited believes that its members will gain a geat deal from this service." - Sunderland BME Network

 RRF Northeast

 2D Voluntary and Community Support

"2D is delighted to endorse this service" - 2D

 

 Capacity Builders

IT Service and Support

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Created on Tuesday, 06 May 2008 08:25
[image]: CITA Van

What do you do when your computer stops working?

We offer:

  • Cost effective PC repairs
  • Fast, efficient and reliable service
  • Friendly, jargon-free explanations
  • On-site and telephone support
  • Sector friendly advice for the voluntary and commuity organisations
  • Low cost hardware and software solutions

Call us on 0191 256 5015 for an estimate.

"I have always found all of the CITA staff helpful whether it is a problem here or just a telephone enquiry."

Scotswood Natural Community Garden

Servicing Terms and Conditions

Maintenance Agreements

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Created on Friday, 04 April 2008 08:57
 [image]: CITA Van

For groups that want that peace of mind that long term and regular contact delivers.

Our maintenance agreement benefits include:

  • An initial IT audit
  • Regular visits to undertake routine maintenance tasks
  • Telephone support
  • Loan PC for mission critical systems
  • Rapid response – same day if called before 10.00 am
  • Servers/Networks and other peripherals supported

Call us on 0191 256 5015 for more information and a quote.

“Working in partnership with CITA, and being a member of CITA, just makes my life as C.O. easier!

I use IT in my day to day role and I know I can pick up the phone to CITA and they sort out my IT queries, offering me service and reassurance with speed and efficiency. Whether CITA is advising me with an IT purchase, helping me to create our IT strategy, or simply helping me re-boot my lap-top CITA are on hand to keep St. Martin’s on the right path. I value their role…and it makes mine simpler!”

Ciara van Vogt, St Martin's Centre

Maintenance Terms and Conditions

PAT Testing

Details
Created on Friday, 04 April 2008 08:56
Our fully trained technician will perform the testing on site and provide a list of all equipment tested. Prices start from £2.50 per item (discounted for members). All electrical devices that have a plug need to be tested, including non-IT equipment such as kettles, fridges, etc. Our recommendation is for each item to be tested every year.

CITA aims to carry testing out in batches - look out for PAT testing weeks advertised here and via e-mail.

Make sure that your equipment is safe.

Call us or use our contact page for more infomation.

Why PAT Test?

 

Please ensure that all electrical equipment is readily accessible. Our engineer will not be able to move bulky furniture to test equipment.

We may also need to charge for travel depending on the distance from the CITA base.